Q: Which formats does www.sanctumart.com sell ?
A: We sell in 2 different formats :

1. Format one is to be use with Smith Micro's "Poser 4" and higher ONLY.
2. Format two is to be use with Autodesk's "3D Max Studio 5" and higher.

Q: How do I place an order ?
A: Order placing process :

1. First, you will need to sign up with www.sanctumart.com to gain the accessibility to make purchases.
2. After you made your selection of products that you want to purchase by clicking on the "Add to Cart" button.
3. Click on the Check out button.
4. Following by you enter in the billing information.
5. Payment information.
6. Review and confirmation of the information.
7. Once, your order is completed and processed, you will be taken to a page that instructs you on how to download your order,and gives you a link to your "Account" page.

Q: What methods of payment do you accept ?
A: We accept American Express, MasterCard, Visa, and Discover credit cards. We also accept Paypal. We do not accept money orders or checks.

Credit Card Orders:

1. Do not enter in dashes or spaces between the groups of numbers on your credit card. Enter in the entire sixteen numbers into the appropriate place.
2. After your order is complete, you can download your purchase immediately.
3. Simply click on "store" from the front page.
4. Click on the "My Account" Link on the left hand sidebar under Store.
5. You will see your order number underlined.
6. Simply click on your order number, which will take you to the download page.
7. Scroll down the page, where you will find a live download link that activates your download.

Paypal Orders:

1. You must establish a Paypal account through http://www.paypal.com/ All Paypal order payments should be sent to: sales@sanctumart.com.
2. When you order via Paypal, make sure to click the appropriate box, which is the "check/money order' box.
3. When your order is complete you are taken to a page that sends you to Paypal. If you miss this page in the order process you need to go directly to the "Paypal" website. You will send the funds to the mail address above. REMEMBER you MUST HAVE A PAYPAL ACCOUNT. Please use your Sanctum Art order number as your reference.
4. When the payment notification is received, your order will be activated and you will receive a confirmation via email that states your order has been "activated". You can go and download your order.

Q: How do I use the PC installers ?
A: The .EXE installers are built for Windows based personal computers (PC) are designed to install all the various files to the proper subfolder directories in the Poser's Runtime directory.

Q: How do I install the .ZIP files on the MAC ?
A: Sanctum Art products are downloadable in .ZIP file format for the MAC users.
Please use the 'MAC Converter' available from http://www.soft-rabbit.de./ It is located in "Mac Utilities Downloads Page." An utility to make the files "MAC" compatible. You must copy the 'contents' of the uncompressed .ZIP files directly into your Poser 4, 5 or 6 Runtime directory.

PLEASE NOTE: On some systems files will be downloaded with an ".ez" file extension. Simply rename ".ez", to ".ZIP", and continue to decompress.

Q: How would I know how many files to download ?
A: You will see it on your "Account" page. Due to the file sizes most of Sanctum Art products are in the multi-part download form. Usually, each download will not exceed 35MB.

Q: Why Sanctum Art Does not include .BUM files ?
A: Since the .BUM files are huge in size; I will not make too much of sense to include those file. We include a tutorial on "how to convert .BUMP" files into .BUM with our products.

Q: Do you sell or support files in "DS" format ?
A: No, we do not support, work with or test for "DS".

Q: Will Sanctum Art product work in "DS" ?
A: By principle, most figures designed for Poser will work in "DS" simply because "DS" is a Poser's emulator. Character files, poses should work without major problems. Older versions of "Poser" figures ("Poser 4" and "Poser Propack") that use "MAT" files might even get correct or close to correct material settings. "DS" users must be advised that products like ours are designed for use with "Poser" ONLY. We make no guaranties about they performance in other utilities.

Q: How can I become a "Beta Tester" for Sanctum Art ?
A: Thank you, but we do not need "Beta Testers" for our products.

Q: Who to Contact ?
A: If you are having problems with website or store functionality, product download, product usability, etc., please use the following email address to contact us: info@sanctumart.com.

Business hours are:
Monday through Friday 09:00 am to 17:00 pm CST.
We can also be contacted via telephone at 1-773-329-3398 between business hours.
Please use the Site and Store Contact Form to leave your messages.

PLEASE REFRAIN from calling on weekends, or after hours.
Please refrain from leaving messages regarding "Sanctum Art, Inc." on any other community forums and third parties websites. It is very difficult to track these posts and messages.